Please feel free to use the below form or send a direct email to our customer service team or the owner should you have any suggestions, questions, comments or concerns. If you don't see what you're looking for and you have a custom design request, please contact us and let us know. Store email's: cudigitals (at) gmail.com / owner (at) cudigitals.com
Our Customer Service Hours Monday - Friday 7:00am - 4:00pm (EST); Saturday 9:00am - 12 Noonpm (EST).
We try to answer all emails as soon as possible but we as that you please allow up to 24 hours during normal business days for a reply on all inquiries. We appreciate your patience. The contact form below can sometimes deliver your email slowly. For the fastest assistance please contact the store owner directly by email: cudigitals(at)gmail.com or owner(at)cudigitals.com
Before contacting us, please review our policies, which are also described and linked on the sidebar and on the shopping cart pages during the checkout process.
LOW ORDER FEE - Please note that our store has a $1.50 minimum order policy. This means that your order must equal $1.50 or more to check out. This is required due to designer commissions and PayPal fees that must be paid on each order. IF your order is under our $1.50 minimum order requirement, a $1 "LOW ORDER FEE" will be attached to your order. Please ensure that you spend at least $2 so that you will not be charged the low order fee.
CORRUPT DOWNLOADS - If you are getting a message on your computer that the file(s) you downloaded from the site are corrupt, please take the following steps before contacting customer service. The issue you are experiencing is likely a result of a transfer error when you downloaded from the store. Usually the quickest solution is to delete the bad zip from your computer, delete your temporary internet files and download a fresh copy of the product. There is an online article HERE with instructions for how to delete temporary internet files. If you continue to experience problems unzipping, please contact us for further assistance.
REFUNDS - All products in this store are digitally delivered and are NOT refundable. If there is a quality issue with a product you have received, please contact us so we can fix the problem. We will work to make the problem right so that you get what you paid for. If we cannot fix the problem, you will be offered a replacement.
DOUBLE ORDERS - Because customers are given multiple times to check shopping cart contents before paying, any double purchase errors are the responsibility of the buyer. We cannot offer a replacement or refund if you have ordered the same product twice in the same order or in different orders. If you are unsure if an order went through because of a site lag or processing difficulty at PayPal, please do not immediately order again. Please contact us so we can look at the payment and cart records to see what has happened.
PRICE ADJUSTMENTS - We are not able to offer price adjustments on previous purchases because of a missed sale or coupon. The price showing in your cart when you check out will be the final payment and will not be adjusted. This store clock works on Eastern Standard Time (EST). Sale ending dates are always at 11:59 pm ESTon the date posted.
DOWNLOAD RESETS - It is solely your responsibility to download, unzip and backup your purchase as soon as possible. You are given 7 days to download each order. Download resets can be done for up to 30 days on all orders for reasons of corrupt files or lost files or missed downloads. After 30 days, we cannot guarantee that the files you previously purchased will still be available in the case of discontinued products or designers who resigned. Order resets for files more than 30 days after purchase are subject to a 15% processing fee per order.
The contact form below can sometimes deliver your email slowly or not at all depending upon your hosting service. For the fastest assistance please contact the store owner directly by sending an email to: cudigitals (at) gmail.com or owner (at) cudigitals.com
Thank you for shopping with us!